Ford Flex Other Recall2013–2019 · Free Repair
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
Is Your Flex Included?
Enter your 17-character VIN — we query NHTSA in real time and show whether 24V-951000 (and any other open campaign) applies to your exact vehicle.
What Happened — and How It's Fixed
NHTSA 24V-951000 · 2019 · BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
Ford Motor Company (Ford) is recalling certain 2019 Flex, Fiesta, and Lincoln MKT vehicles. The rearview camera may intermittently display a blank or distorted image.
A rearview camera that displays a blank or distorted image can reduce the drivers view of what is behind the vehicle, increasing the risk of a crash.
Dealers will replace the rearview camera as necessary, free of charge. Interim letters, notifying owners of the safety risk, were mailed January 22, 2025. A second notice will be sent once the final remedy is available, anticipated March 2027. Owners may contact Ford customer service at 1-866-436-7332. Ford's number for this recall is 24S75.
Verified as of 2026-08-28 against NHTSA · Recall 24V-951000 on NHTSA.gov
NHTSA 20V-072000 · 2013–2018 · SUSPENSION:REAR
Ford Motor Company (Ford) is recalling certain 2013-2018 Lincoln MKT and Ford Flex and Taurus vehicles with the Police Interceptor or SHO Performance Pack. The rear suspension toe links may fracture due to stress on the rear suspension.
A fractured rear toe link will cause a sudden change in vehicle handling and increase the risk of a crash.
Ford will notify owners, and dealers will replace the rear suspension toe links, free of charge. Remedy parts are not currently available. Owners were notified about the recall on March 3, 2020. A second notice will be mailed when remedy parts become available, which is currently expected to be the end of September 2020. The recall began October 28, 2020. Owners may contact Ford customer service at 1-866-436-7332 or Lincoln customer service at 1-800-521-4140. Ford's number for this recall is 20S04.
Verified as of 2026-08-28 against NHTSA · Recall 20V-072000 on NHTSA.gov
What To Do
Run your VIN
Confirm 24V-951000 applies to your exact Flex using the checker above.
Schedule the free repair
Book online or call .
Free, by law
Recall parts and labor are free regardless of age, mileage, or where you bought it.
Keep the paperwork
We provide written proof of completion — useful at resale.
Other Recall FAQs
Is it safe to drive my Flex before the other recall repair?⌄
NHTSA issued no park-outside or do-not-drive advisory for any of the 2 campaigns on this page. Schedule the free repair promptly — until it is completed, the defects described above are still present on affected Flex vehicles.
Which vehicles are affected?⌄
Campaign 24V-951000 covers certain 2019 Ford Flex vehicles. Model year alone does not settle it — run your VIN in the checker above, which is the definitive answer for your exact vehicle.
What does the repair cost?⌄
Nothing. By federal law, safety recall repairs are free — parts and labor — at any authorized Ford dealer, regardless of the vehicle’s age, mileage, or where it was bought.
I’m buying a used Flex. Should I check this recall?⌄
Yes — run the VIN before you buy. If campaign 24V-951000 is still open on that vehicle, any authorized Ford dealer (including us) completes the repair free of charge, no matter where the vehicle was purchased.
