Proper maintenance to any mechanical component is the best preventative measure in reducing future breakdowns. That is the reason we ask that you use these guidelines.

Manufacturers only require a minimum level of services to be performed and will often list them in the owner’s manual. Your driving conditions and environmental conditions can demand additional service work be performed to keep your vehicle performing at peak levels. While you are only required to complete the minimum services outlined in your Warranty Forever® agreement, we strongly encourage you to follow your dealership’s recommendations when being offered additional services.

No. All services must be performed by a professional service facility. This is to ensure proper documentation, as well as the workmanship of the services performed on your vehicle. See your Warranty Forever® agreement for complete details on customary maintenance requirements.

You can locate a dealer by emailing us at sales@astroford.com or by calling 1-855-322-5745.

Any service facility that has a license to do business. The facility must be able to provide a detailed repair order that contains the pertinent information regarding the services performed.

No, however, we strongly recommend it. ASE technicians are certified through a national non-profit organization to ensure the technicians competency in many areas of the automotive industry. Repair establishments with at least one ASE technician are permitted to display the ASE sign. Motorists should look for facilities that display the ASE Blue Seal of Excellence® logo.

You may call us at 1-855-322-5745 and PRE-AUTHORIZE any service facility that will be performing the maintenance while you are traveling. If you need assistance with this, you may also contact your selling dealer’s service department for details.

You are required to keep records of all maintenance performed on your vehicle. Record of maintenance must include the vehicle identification number (VIN), description of the vehicle, date of service, and your vehicle’s odometer miles. For your convenience, the NAE/NWAN Connect mobile app allows you to save all maintenance records associated with your vehicle.

Although you are required to have all repairs performed at your selling dealer, if you are 150 miles, or more, away from your selling dealer, you may take your vehicle to any licensed repair facility to have your repair work completed. For assistance, you may call us at 1-855-322-5745 or you may contact your selling dealer’s service department for details. Remember, repair service must be pre-authorized or the repairs performed by an outside dealer will not be accepted.

At the end of your pre-authorization call, you will receive a unique pre-authorization code. We suggest that you retain this code for your records.

The reason we require you to call prior to having your maintenance performed, is to assist you in your dealer’s absence. We will guide you and ensure that you have all the required customary maintenance completed on your vehicle, so you do not void your Warranty Forever® agreement.

The NAE/NWAN Connect mobile app is available for download on compatible iOS and Android devices. To download the app, visit the Apple App Store or GooglePlay store.